We'll assist you through the claim procedure.

This guide will ask you a concern and based upon your answer reveal you another concern or outcome.

Before you begin, check if you're eligible for job JobSeeker Payment.

2: Do you have a JobSeeker Payment claim in progress?

3: job You can track your claim for JobSeeker Payment

You might need to supply supporting files to progress your claim.

We'll let you understand the outcome of your claim. We'll send out a message to your myGov Inbox.

If you don't get electronic letters, we'll send you a letter in the mail.

If you think we have actually slipped up you can ask us to examine our choice.

We can help if you remain in financial hardship or need special support while we process your claim.

4: Are you claiming JobSeeker Payment on your own?

5: Do you have a Candidate arrangement in location?

To claim on someone else's behalf you should be authorised.

The individual you're claiming for need to choose you to be their Centrelink Correspondence Nominee.

6: Adding a Nominee plan

You require to have a plan in place to claim on somebody else's behalf.

The individual you're claiming for will need to begin the process. Read about how to include a Nominee plan utilizing your online account.

7: Do you wish to declare online?

The simplest method is to declare online.

8: You can declare over the phone

If you can't claim online, call us on the Centrelink Employment Services line.

You don't require to go to a service centre to make a claim. If you're feeling unhealthy, job or require to isolate yourself in the house, please don't visit our service centres.

9: Do you have a myGov account?

10: Do you have a Centrelink Customer Number (CRN)?

11: Create a myGov account and link Centrelink to declare

To claim a payment you need a myGov account linked to Centrelink. If you don't have a myGov account, it's easy to produce one.

To connect Centrelink you'll need your Centrelink Customer Reference Number (CRN).

Go to myGov

12: Link Centrelink with your CRN and make your claim

To claim a payment you need Centrelink linked to your myGov account. If you have a CRN you can link Centrelink to your myGov account.

Follow these steps to link to Centrelink and make a claim.

1. In myGov, select View and link services.

1. Under Link a service find Centrelink and choose Link.
2. Select I have a CRN and follow the prompts to link Centrelink to your myGov account.
3. Select Centrelink from your connected services.
4. Select Make a claim or view declare status, then Make a claim.
5. Under Job Seekers select Get Started.
6. Select Apply for JobSeeker Payment then follow the prompts to complete your claim.
   
   13: Create a myGov account and prove who you are to connect to Centrelink
   
   To declare a payment you need a Centrelink online account connected to myGov. If you don't have a myGov account, it's simple to create one.
   
   Follow these actions.
   
   1. Go to myGov and select Create an account.
7. Read the Regards to usage. If you consent to the terms, choose I agree.
8. Enter your email address, then confirm this address using a code we email to you. Your myGov account must utilize an unique e-mail address. You can't use the exact same email for another myGov account.
9. Enter your mobile number, if you have one. If you enter a number you'll get a code sent out to it each time you check in to your myGov account.
10. Create a password and 3 secret questions and enter responses.
11. You have actually developed your myGov account, choose Continue to myGov.
    
    After you show who you are through myGov by getting in some information about you, you'll get a CRN. We'll check if you currently have a CRN or produce one and link Centrelink to your myGov account.
    
    14: Prove who you are to connect Centrelink
    
    1. In myGov, select Continue from the Government assistance for Coronavirus alert.
12. Select I need a CRN.
13. Follow the prompts to enter your identity details.
14. Enter details from your Medicare card.
15. Enter some personal details and we'll examine them against our records.
16. We'll link Centrelink to your myGov account and you'll then have a Centrelink online account.
17. You'll need identity details from one of these documents: - current Australian passport
18. Australian birth certificate
19. Australian citizenship certificate
20. Australian visa.
    
    You'll also need identity details from one of these documents:
    
    - Australian motorist licence
21. ImmiCard provided by the Department of Home Affairs
22. Australian Citizenship by Descent Certificate.
    
    You can now start your claim for a payment. Before you can submit your claim, you'll need to go to a service centre to complete our identity requirements. You'll require to give us an appropriate image identity file as well as any other documents we might request.
    
    If you can't show who you are online to get a CRN, call us on the Centrelink Employment Services Line.
    
    15: How to claim after you create your myGov account and link to Centrelink
    
    16: Is your myGov account connected to Centrelink?
    
    You need to connect your myGov account to Centrelink to make your claim.
    
    17: Do you have a Centrelink Customer Reference Number (CRN)?
    
    If you do not have one or can't remember your Centrelink Customer Reference Number (CRN), select No.
    
    18: Sign in to myGov and prove who you are to link Centrelink
    
    To claim a payment online, you'll require to do both the following:
    
    - link your Centrelink online account to myGov
23. show your identity to Centrelink.
    
    You can do both of these with a strong Digital Identity.
    
    myGovID is currently the only Digital Identity provider that offers the strong level Digital Identity required for Centrelink.
    
    Download and use the myGovID app to get a strong level Digital Identity. You'll require to enter your personal information, job details from your identity files and job verify your image.
    
    Learn how to set up the myGovID app on the myGovID website.
    
    Once you have a strong level Digital Identity, job follow these steps to link Centrelink and show your identity.
    
    1. Check in to myGov.
24. Select View and link services, then select Centrelink.
25. Give your authorization to share your information with Centrelink.
26. Select No to Do you have or know your CRN?
27. Select Begin in the Digital Identity (Recommended) box.
28. Connect your Digital Identity to myGov.
29. Enter other information about you.
    
    If you can't prove your identity online, call us on the Centrelink Employment Services line.
    
    19: How to declare after connecting Centrelink to your myGov
    
    Once your Centrelink online account is linked to myGov, you can use online.
    
    1. Sign in to myGov.
30. Select Make a claim or view declare status, then Make a claim.
31. Under Job Seekers select Get going.
32. Select Get JobSeeker Payment then follow the prompts to finish your claim.
    
    20: Sign in to myGov and make a claim in Centrelink
    
    If your Centrelink online account is linked to myGov, you can use online.
    
    To do this:
    
    1. Sign in to myGov.
33. Select Make a claim or view declare status, then Make a claim.
34. Under Job Seekers choose Start.
35. Select Request JobSeeker Payment and follow the prompts to complete your claim.
    
    We'll inform you if you require to do anything else to complete your claim. We may ask you submit supporting documents to submit your claim.
    
    You can finish these steps up to 13 weeks before your scenarios change. You can then submit your claim 14 days before your circumstances alter. We'll contact you to remind you to do this.
    
    21: Check in to myGov and link to Centrelink with your CRN to declare
    
    To claim a payment you require a Centrelink online account connected to myGov. When you have a CRN we can create a Centrelink online account for you and job link it to your myGov.
    
    Follow these actions:
    
    1. Check in to myGov.
36. Select View and link services, then select Centrelink.
37. Select I have a CRN and follow the triggers to link Centrelink to your myGov account.
38. Select Centrelink from your linked services.
39. Select Make a claim or view declare status, then Make a claim.
40. Under Job Seekers choose Start.
41. Select Apply for JobSeeker Payment and follow the triggers to complete your claim.
    
    We'll tell you if you need to do anything else to finish your claim. We may ask you for supporting files to send your claim.
    
    22: After you claim by phone
    
    We'll contact you if we need more details.
    
    We'll send you a letter to let you know your claim outcome. If your claim is effective, we'll let you know:
    
    - when you'll get your first payment
42. just how much you'll get.
    
    23: After you claim online
    
    After you submit your claim online, you'll get an invoice telling you:
    
    - the ID number of your claim
43. the date we estimate your claim will be total.
    
    If your Centrelink online account is linked to myGov, check in now to track your claim online.
    
    Sign in to myGov
    
    You can likewise use the Express Plus Centrelink mobile app.
    
    If you do not concur with our decision call us on the Centrelink Employment Services line. If you still do not agree, you can ask us to review our decision.
    
    To do your service with us, develop a myGov account and link it to Centrelink.
    
    You need to show your identity before you claim a payment or service.
    
    When you claim a payment or service, we'll ask you for some files to support your claim.
    
    If you or your partner stop work, or change from complete time to casual work we'll require a Work Separation Certificate from you in some scenarios.
    
    You can ask somebody to act for you with Medicare, Centrelink, aged care or Child Support. You can authorise them to speak to us, update your details and get payments for you.