We'll assist you through the claim process.

This guide will ask you a concern and based upon your response show you another question or result.

Before you start, inspect if you're qualified for JobSeeker Payment.

2: Do you have a JobSeeker Payment claim in development?

3: You can track your claim for JobSeeker Payment

You may require to provide supporting files to advance your claim.

We'll let you understand the result of your claim. We'll send a message to your myGov Inbox.

If you do not get electronic letters, we'll send you a letter in the mail.

If you think we've slipped up you can ask us to review our decision.

We can help if you remain in financial challenge or need unique assistance while we process your claim.

4: Are you declaring JobSeeker Payment for yourself?

5: Do you have a Candidate arrangement in location?

To claim on somebody else's behalf you need to be authorised.

The person you're claiming for must choose you to be their Centrelink Correspondence Nominee.

6: Adding a Nominee arrangement

You require to have an arrangement in place to declare on someone else's behalf.

The individual you're claiming for will require to begin the process. Check out how to include a Nominee plan utilizing your online account.

7: Do you wish to claim online?

The simplest way is to claim online.

8: You can declare over the phone

If you can't claim online, call us on the Centrelink Employment Services line.

You do not need to go to a service centre to make a claim. If you're feeling unwell, or need to isolate yourself in your home, please do not visit our service centres.

9: Do you have a myGov account?

10: Do you have a Centrelink Customer Reference Number (CRN)?

11: Create a myGov account and link Centrelink to claim

To claim a payment you require a myGov account linked to Centrelink. If you don't have a myGov account, it's simple to develop one.

To link Centrelink you'll require your Centrelink Customer Reference Number (CRN).

Go to myGov

12: Link Centrelink with your CRN and make your claim

To declare a payment you need Centrelink linked to your myGov account. If you have a CRN you can link Centrelink to your myGov account.

Follow these actions to link to Centrelink and make a claim.

1. In myGov, choose View and link services.

1. Under Link a service find Centrelink and choose Link.
2. Select I have a CRN and follow the prompts to link Centrelink to your myGov account.
3. Select Centrelink from your linked services.
4. Select Make a claim or view claim status, then Make a claim.
5. Under Job Seekers choose Begin.
6. Select Obtain JobSeeker Payment then follow the prompts to complete your claim.
   
   13: Create a myGov account and show who you are to connect to Centrelink
   
   To declare a payment you need a Centrelink online account connected to myGov. If you don't have a myGov account, it's simple to produce one.
   
   Follow these actions.
   
   1. Go to myGov and choose Create an account.
7. Read the Regards to usage. If you consent to the terms, choose I agree.
8. Enter your e-mail address, then confirm this address utilizing a code we email to you. Your myGov account must utilize a special email address. You can't utilize the very same email for another myGov account.
9. Enter your mobile number, if you have one. If you enter a number you'll get a code sent to it each time you check in to your myGov account.
10. Create a password and 3 secret concerns and enter answers.
11. You've created your myGov account, select Continue to myGov.
    
    After you prove who you are through myGov by getting in some details about you, you'll get a CRN. We'll inspect if you currently have a CRN or create one and link Centrelink to your myGov account.
    
    14: Prove who you are to link Centrelink
    
    1. In myGov, select Continue from the Government support for Coronavirus alert.
12. Select I require a CRN.
13. Follow the prompts to enter your identity details.
14. Enter information from your Medicare card.
15. Enter some information and we'll check them versus our records.
16. We'll connect Centrelink to your myGov account and you'll then have a Centrelink online account.
17. You'll require identity details from one of these files: - current Australian passport
18. Australian birth certificate
19. Australian citizenship certificate
20. Australian visa.
    
    You'll also require identity details from among these files:
    
    - Australian motorist licence
21. ImmiCard released by the Department of Home Affairs
22. Australian Citizenship by Descent Certificate.
    
    You can now start your claim for a payment. Before you can send your claim, you'll require to check out a service centre to finish our identity requirements. You'll require to provide us an appropriate photo identity document along with any other documents we may request for.
    
    If you can't show who you are online to get a CRN, call us on the Centrelink Employment Services Line.
    
    15: How to declare after you create your myGov account and link to Centrelink
    
    16: Is your myGov account connected to Centrelink?
    
    You need to connect your myGov account to Centrelink to make your claim.
    
    17: Do you have a Centrelink Customer Reference Number (CRN)?
    
    If you don't have one or can't remember your Centrelink Customer Reference Number (CRN), select No.
    
    18: Sign in to myGov and prove who you are to connect Centrelink
    
    To declare a payment online, you'll require to do both the following:
    
    - link your Centrelink online account to myGov
23. show your identity to Centrelink.
    
    You can do both of these with a strong Digital Identity.
    
    myGovID is presently the only Digital Identity company that provides the strong level Digital Identity needed for Centrelink.
    
    Download and use the myGovID app to get a strong level Digital Identity. You'll require to enter your personal details, information from your identity documents and validate your image.
    
    Find out how to set up the myGovID app on the myGovID website.
    
    Once you have a strong level Digital Identity, follow these steps to connect Centrelink and prove your identity.
    
    1. Check in to myGov.
24. Select View and link services, then select Centrelink.
25. Give your grant share your details with Centrelink.
26. Select No to Do you have or know your CRN?
27. Select Get going in the Digital Identity (Recommended) box.
28. Connect your Digital Identity to myGov.
29. Enter other details about you.
    
    If you can't show your identity online, call us on the Centrelink Employment Services line.
    
    19: How to claim after connecting Centrelink to your myGov
    
    Once your Centrelink online account is connected to myGov, you can use online.
    
    1. Sign in to myGov.
30. Select Make a claim or view declare status, then Make a claim.
31. Under Job Seekers select Begin.
32. Select Request JobSeeker Payment then follow the triggers to finish your claim.
    
    20: Sign in to myGov and make a claim in Centrelink
    
    If your Centrelink online account is connected to myGov, you can apply online.
    
    To do this:
    
    1. Sign in to myGov.
33. Select Make a claim or view claim status, employment then Make a claim.
34. Under Job Seekers choose Begin.
35. Select Request JobSeeker Payment and follow the prompts to finish your claim.
    
    We'll tell you if you need to do anything else to finish your claim. We might ask you send supporting documents to submit your claim.
    
    You can finish these actions up to 13 weeks before your scenarios alter. You can then send your claim 14 days before your situations change. We'll contact you to advise you to do this.
    
    21: Sign in to myGov and link to Centrelink with your CRN to declare
    
    To declare a payment you require a Centrelink online account connected to myGov. When you have a CRN we can develop a Centrelink online account for you and connect it to your myGov.
    
    Follow these actions:
    
    1. Check in to myGov.
36. Select View and link services, then choose Centrelink.
37. Select I have a CRN and follow the prompts to link Centrelink to your myGov account.
38. Select Centrelink from your connected services.
39. Select Make a claim or view claim status, then Make a claim.
40. Under Job Seekers choose Begin.
41. Select Apply for JobSeeker Payment and follow the prompts to complete your claim.
    
    We'll inform you if you require to do anything else to complete your claim. We may ask you for supporting documents to send your claim.
    
    22: After you claim by phone
    
    We'll contact you if we require more information.
    
    We'll send you a letter to let you know your claim result. If your claim achieves success, we'll let you know:
    
    - when you'll get your first payment
42. how much you'll get.
    
    23: After you declare online
    
    After you send your claim online, you'll get a receipt informing you:
    
    - the ID number of your claim
43. the date we estimate your claim will be complete.
    
    If your Centrelink online account is connected to myGov, check in now to track your claim online.
    
    Check in to myGov
    
    You can likewise use the Express Plus Centrelink mobile app.
    
    If you do not concur with our choice call us on the Centrelink Employment Services line. If you still don't agree, you can ask us to evaluate our decision.
    
    To do your company with us, create a myGov account and link it to Centrelink.
    
    You require to prove your identity before you claim a payment or service.
    
    When you declare a payment or service, we'll ask you for some documents to support your claim.
    
    If you or your partner stop work, or modification from complete time to casual work we'll require an Employment Separation Certificate from you in some circumstances.
    
    You can ask somebody to act for you with Medicare, Centrelink, aged care or Child Support. You can authorise them to speak with us, update your details and get payments for you.