This document describes how a person can claim JSP online, or employment with help from a Service Officer using Assisted Customer Claim (ACC).

JSP eligibility and when to declare

Customers ought to claim as quickly as possible online via the Services Australia website.

To qualify for JSP an individual need to:

- be of qualifying age for JSP

• meet Australian home requirements for JSP
• be jobless, and
• searching for work and ready to take part in activities that increase their chances of discovering a job, or
• not able to work, study or search for work due to medical condition, employment disease or injury, or
• used or studying full-time and are unable to undertake these due to a condition, illness or injury and have a task or research study to go back to
  
  If the client has actually shown they are not able to work due to a momentary incapacity, see Customers claiming JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).
  
  Disability Support Payment (DSP) sus/can RTW clients claiming JSP
  
  A DSP client whose payments have actually been suspended/ cancelled return to work (RTW) can claim an alternate payment when:
  
  - they are still working 30 or more hours per week, and
• their income falls below the JSP earnings test cut-off
  
  For instance, a self-employed DSP client is still working 30 hours weekly, but their earnings has lowered. See Rates and Thresholds.
  
  In all cases, check if the client is qualified to have their DSP reinstated before looking at another payment. See Commencing or going back to work or self-employment Disability Support Pension (DSP).
  
  Early declares for employment JSP
  
  Customers can lodge an early claim for JSP as much as 13 weeks before the first day of eligibility. On the day they become qualified they must supply their savings account balances, proof of income and employment separation information.
  
  Customers can start an early claim online. They will be able to complete Your individual details, Your situations and Your monetary information.
  
  If making an early claim after a break in payment of 39 weeks or less, the consumer will have less questions to respond to in the online claim.
  
  Customers can not finish Review and Confirm, Next actions or send the claim online up until within 14 days of being qualified for JSP. They will get a tip alert 14 days before the eligibility date.
  
  A detained person might lodge a claim approximately 3 weeks before release from jail. These claims are not considered early claims as the consumer is certified but not payable when they claim.
  
  Customers moving from a present earnings assistance payment can lodge an early claim as much as 28 days before the date of qualification.
  
  Online claims
  
  Customers should develop a myGov account and link their Centrelink online account to it.
  
  Once the consumer has connected their Centrelink online account to myGov, to start an online claim for JSP they must:
  
  - sign in to myGov and access their connected Centrelink online account
• ensure their personal information are correct. From the menu, choose the My information > Personal and contact information > My profile to make updates
• from the menu, select Payments and claims > Claims > Make a claim. For additional information, see Claiming JSP online table in the Self-managed tab
  
  Customers claiming or moving to JSP will see a decreased question set as part of their online claim if they are:
  
  - presently in invoice of an income support payment, or
• have actually cancelled from payment in the last 52 weeks
  
  Streamlined claims
  
  In many cases, a job exists to the consumer on their Centrelink online account homepage as much as 28 days prior employment to losing qualification for their present payment.
  
  The task will enable the client to undertake a streamlined claim procedure to submit a claim for JSP.
  
  See Transfer to JobSeeker Payment (JSP) from another payment.
  
  Assisted Customer Claims (ACC)
  
  ACC can be used for customers considered not able or unsuitable to finish an online claim or nominees. ACC ought to likewise be used in instances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, via uploaded files, post or fax. See Claim lodgement of Centrelink Claims.
  
  ' Channel Hopping' within ACC implies:
  
  - the customer can begin a claim online and a Service Officer can take it over, or
• a Service Officer can help a customer begin a claim which can then be finished by the customer in their Centrelink online account
  
  Remote consumers
  
  If the client resides in a remote area and generally utilizes an agent, Remote Service Centre, or phone to do service and is unable or inappropriate to complete an online claim, the customer needs to be moved to the Remote Claims Processing (RCP) to begin their ACC.
  
  The Remote Claims Processing (RCP) group supplies specialised remote service for determined remote consumers.
  
  The client should have:
  
  - the remote sign revealing on the Customer Overview, or
• a residential address in a remote location
  
  To check the address remains in a remote area:
  
  - search the town name in Office Locator
• view the Towns Result List
• view the Remoteness column
  
  Customers with candidate arrangements
  
  Correspondence nominees can submit an online claim for JSP on behalf of their principal.
  
  If a correspondence nominee contacts to declare JSP on behalf of their principal, provide an online claim initially. If they decline the online claim offer, a Service Officer should run Assisted Customer Claim (ACC) with the nominee.
  
  If a nominee is claiming on behalf of an individual, motivate the nominee to help the individual claim JSP utilizing the individual's Centrelink online account. If the nominee is unable or unwilling to do so, a Service Officer is to run ACC with the nominee.
  
  Claim submission exceptions
  
  In some circumstances, it might not be affordable for a customer to finish all Required jobs prior to sending their claim. These include exceptions when particular vulnerabilities exist, see Circumstances Change Monitor (CCM).
  
  Transferring to an Area of Lower Employment Prospects (MALEP)
  
  Do not undertake any MALEP evaluations. The Department of Social Services (DSS) have stopped briefly all Transferring to an Area of Lower Employment Prospects (MALEP) evaluations.
  
  If the client has moved address within the previous 26 weeks, Services Australia must identify if they have actually decreased their employment prospects by moving to a new location.
  
  If this holds true, the Service Officer must investigate a possible MALEP work associated exemption duration.
  
  Unemployed due to a voluntary act or misbehavior
  
  If the customer has actually voluntarily left work or been dismissed due to misconduct in the 12 weeks prior to declaring, an unemployment failure or an Unemployment Non-Payment Period (UNPP) may have taken place.
  
  Do not create compliance action till the Employment Separation Certificate (SU1) (or equivalent) and/or supporting proof is gotten to determine a non-compliance occasion has taken place.
  
  See Unemployment due to a voluntary act or misconduct.
  
  RapidConnect
  
  Most job hunters go through RapidConnect and are encouraged of their requirements or an exemption to RapidConnect during their Participation Interview at the Jobseeker Online Claim Appointment.
  
  Job hunters who are eligible for employment a referral to a Labor force Australia or other expert supplier, will have an initial consultation reserved throughout the Participation Interview. Attending this very first supplier consultation is understood as the task applicant's RapidConnect requirement.
  
  In many cases, conference RapidConnect requirements will determine the start date of the task candidate's earnings assistance payment. Note: this goes through task hunters satisfying any waiting durations and qualification requirements.
  
  Mutual commitment requirements
  
  The Department of Employment and Workplace Relations (DEWR) will automatically refer brand-new task hunters to the Workforce Australia online employment service. This excludes task applicants living in Community Development Program (CDP) areas.
  
  Higher rate of JSP for 55 years and over
  
  Single consumer aged 55 years and over who have actually been receiving an earnings assistance payment or employment allowance for 9 or more constant months might be entitled to a greater rate of payment. The system will immediately compute this and use the appropriate rate for qualified consumers.
  
  Single Touch Payroll (STP)
  
  Pre-filled Single Touch Payroll (STP) data might provide to customers throughout their online claim. Employer information, name and employment ABN, will be provided to the customer if STP information is offered to the Australian Taxation Office (ATO) within 8 weeks prior to claim.
  
  Customers will have the alternative to validate the employer within the claim. If a client validates the employer, when on payment, STP pre-filled income will be presented to the customer when they report. If the customer does not validate the employer, as soon as on payment, the STP company might present to the customer once again when they report.