21Vianet customer service team follows up with investigation and customer communication in reasonable rhythm according to severity levels. 21Vianet also expect customer to collaborate at reasonable level accordingly. 21Vianet assigns a severity level to a case when it's opened, based on an assessment of the issue type and customer impact. Examples of issue types and severity levels are shown in the following table.

Sign up for a free trial of Business Standard for up to 25 users and experience how Microsoft 365 empowers your business to get more done from anywhere and helps keep data safe with built-in security. Find and edit files, scan documents, and create content on the go with access to Copilot Chat, productivity apps, and more — all in one place. The type of support Microsoft provides for consumers depends on the product you're calling about and if you have a product for home or for business use.

It also provides the option to export the Outlook OST file into Office 365 and Live Exchange mailboxes. This software also has a splitter option to split large-sized PST files into smaller ones, helping users prevent oversized PST file issues. Now, we will verify the server settings to fix the Outlook synchronization error. Users can follow the steps below to know how to do i

He is an expert Tech Explainer, IoT enthusiast, and a passionate nerd with over 7 years of experience in technical writing. He writes about Microsoft Exchange, Microsoft 365, Email Migration, Linux, Windows, Mac, DIY Tech, and Smart Home. Ravi spends most of his weekends working with IoT (DIY Smart Home) devices and playing Overwatch. He is also a solo traveler who loves hiking and exploring new trails. For a list of antivirus software vendors, see help when Outlook freezes Consumer antivirus software providers for Window

You just need to install the software and you are all good to run the software. With the demo version itself, you can recover and see the recovered data. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical suppor

Once you have located the SCANPST, double-click on it to launch it and repair the PST file. Following are a few workarounds and solutions you can follow to troubleshoot and fix the Inbox Repair Tool not responding problem. For more information about performing a clean boot, see How to perform a clean boot in Windows. We recommend that you move several items in your larger folders to separate folders, or that you archive those items by using the AutoArchive featur

Now change the slider to 2 years and follow the same principal. After performing these steps, Outlook’s all folders will be synced to the server. If this method doesn’t work for you, navigate to other solution

If your country/region isn't listed, select a neighboring country/region or dial the United States support phone number. For a smoother support experience, we recommend that you open separate support requests for each issue. You must have at least one subscription bought through Microsoft to access Microsoft support.

Simran Bhatia is a technical content writer engaged in writing clear, concise, and SEO-optimized content. With a background in computer science and a passion for writing, I thrive to deliver complex technical content in simple layman terms. Restart the Outlook application and check if the issue persists. After performing the steps, check if the error persist

Protect your most important files, like your passport, driver’s license, or insurance information with OneDrive Personal Vault. Microsoft Create has professionally designed, fully customizable templates to help you get things done. For more information about the availability of support throughout the life of your product, visit the Microsoft Lifecycle Policy. See the table below for the type of support you can get depending on your product.

Assistance for billing and subscription management issues is available online help when Outlook freezes or by telephone during China business hours (Beijing Time), Monday through Friday. Billing and subscription management support can be accessed using the same phone number and online service request process as with technical support. The support telephone number can be found on the Microsoft 365 operated by 21Vianet portal. 2 Severity A is only available to customers who signed an advanced online service agreement with 21Vianet through a sales account manager. For billing and subscription management support, the highest severity level is B. Presales support for Microsoft 365 operated by 21Vianet provides assistance on subscription features and benefits, plan comparisons, pricing and licensing, and helps to identify the right solution to meet your business needs.

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