This document discusses how a person can claim JSP online, or with aid from a Service Officer using Assisted Customer Claim (ACC).

JSP eligibility and when to declare

Customers need to claim as soon as possible online via the Services Australia website.

To certify for JSP an individual must:

- be of qualifying age for JSP

• satisfy Australian home requirements for JSP
• be unemployed, and
• trying to find work and happy to participate in activities that increase their chances of discovering a task, or
• unable to work, study or search for work due to medical condition, health problem or injury, or
• employed or studying complete time and are unable to undertake these due to a medical condition, disease or injury and work or study to go back to
  
  If the client has actually shown they are unable to work due to a short-lived incapacity, see Customers declaring JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).
  
  Disability Support Payment (DSP) sus/can RTW clients claiming JSP
  
  A DSP customer whose payments have actually been suspended/ cancelled return to work (RTW) can declare an alternate payment when:
  
  - they are still working 30 or more hours weekly, and
• their income falls listed below the JSP earnings test cut-off
  
  For example, a self-employed DSP customer is still working 30 hours weekly, but their earnings has lowered. See Rates and Thresholds.
  
  In all cases, inspect if the customer is qualified to have their DSP renewed before looking at another payment. See Commencing or returning to work or self-employment Disability Support Pension (DSP).
  
  Early claims for JSP
  
  Customers can lodge an early claim for JSP up to 13 weeks before the very first day of eligibility. On the day they become qualified they should supply their savings account balances, proof of income and employment separation details.
  
  Customers can start an early claim online. They will have the ability to finish Your personal details, Your scenarios and Your monetary details.
  
  If making an early claim after a break in payment of 39 weeks or less, the consumer will have fewer concerns to answer in the online claim.
  
  Customers can not complete Review and Confirm, Next actions or send the claim online until within 2 week of being eligible for JSP. They will get a reminder notice 14 days before the eligibility date.
  
  An apprehended individual might lodge a claim as much as 3 weeks before release from prison. These claims are not thought about early claims as the consumer is certified but not payable when they claim.
  
  Customers transferring from an existing income assistance payment can lodge an early claim as much as 28 days before the date of certification.
  
  Online claims
  
  Customers should develop a myGov account and connect their Centrelink online account to it.
  
  Once the client has linked their Centrelink online account to myGov, to begin an online claim for JSP they must:
  
  - indication in to myGov and access their connected Centrelink online account
• guarantee their individual information are proper. From the menu, select the My information > Personal and contact details > My profile to make updates
• from the menu, choose Payments and claims > Claims > Make a claim. For more information, see Claiming JSP online table in the Self-managed tab
  
  Customers claiming or transferring to JSP will see a set as part of their online claim if they are:
  
  - presently in invoice of an income assistance payment, or
• have actually cancelled from payment in the last 52 weeks
  
  Streamlined claims
  
  Sometimes, a task exists to the customer on their Centrelink online account homepage as much as 28 days prior to losing qualification for their existing payment.
  
  The task will permit the customer to undertake a structured claim process to send a claim for JSP.
  
  See Transfer to JobSeeker Payment (JSP) from another payment.
  
  Assisted Customer Claims (ACC)
  
  ACC can be used for customers deemed unable or unsuitable to complete an online claim or candidates. ACC ought to likewise be utilized in instances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, by means of uploaded documents, post or fax. See Claim lodgement of Centrelink Claims.
  
  ' Channel Hopping' within ACC indicates:
  
  - the customer can begin a claim online and a Service Officer can take it over, or
• a Service Officer can help a customer begin a claim which can then be finished by the client in their Centrelink online account
  
  Remote consumers
  
  If the consumer lives in a remote area and usually utilizes an agent, Remote Service Centre, or phone to do organization and is not able or unsuitable to complete an online claim, employment the customer should be transferred to the Remote Claims Processing (RCP) to begin their ACC.
  
  The Remote Claims Processing (RCP) group supplies specialised remote service for recognized remote clients.
  
  The consumer needs to have:
  
  - the remote indicator showing on the Customer Overview, or
• a residential address in a remote place
  
  To inspect the address remains in a remote location:
  
  - browse the town name in Office Locator
• view the Towns Result List
• see the Remoteness column
  
  Customers with nominee arrangements
  
  Correspondence nominees can send an online claim for JSP on behalf of their principal.
  
  If a correspondence nominee contacts to declare JSP on behalf of their principal, provide an online claim first. If they decline the online claim offer, a Service Officer should run Assisted Customer Claim (ACC) with the candidate.
  
  If a nominee is claiming on behalf of an individual, encourage the nominee to assist the individual claim JSP utilizing the person's Centrelink online account. If the nominee is unable or unwilling to do so, a Service Officer is to run ACC with the candidate.
  
  Claim submission exceptions
  
  In some scenarios, it may not be affordable for a client to complete all Required tasks prior to submitting their claim. These include exceptions when particular vulnerabilities exist, see Circumstances Change Monitor (CCM).
  
  Transferring to a Location of Lower Employment Prospects (MALEP)
  
  Do not carry out any MALEP evaluations. The Department of Social Services (DSS) have stopped briefly all Relocating to a Location of Lower Employment Prospects (MALEP) evaluations.
  
  If the consumer has actually moved address within the previous 26 weeks, Services Australia need to determine if they have lowered their work prospects by moving to a brand-new area.
  
  If this is the case, the Service Officer should examine a possible MALEP employment associated exemption period.
  
  Unemployed due to a voluntary act or misconduct
  
  If the customer has actually voluntarily left work or been dismissed due to misconduct in the 12 weeks prior to claiming, a joblessness failure or an Unemployment Non-Payment Period (UNPP) might have taken place.
  
  Do not generate compliance action until the Employment Separation Certificate (SU1) (or comparable) and/or supporting evidence is gotten to determine a non-compliance event has occurred.
  
  See Unemployment due to a voluntary act or misconduct.
  
  RapidConnect
  
  Most job seekers are subject to RapidConnect and are recommended of their requirements or an exemption to RapidConnect during their Participation Interview at the Jobseeker Online Claim Appointment.
  
  Job hunters who are eligible for a recommendation to a Labor force Australia or other professional company, will have a preliminary consultation reserved during the Participation Interview. Attending this first service provider appointment is referred to as the task applicant's RapidConnect requirement.
  
  In many cases, conference RapidConnect requirements will determine the start date of the job applicant's income support payment. Note: this goes through task applicants satisfying any waiting durations and qualification requirements.
  
  Mutual commitment requirements
  
  The Department of Employment and Workplace Relations (DEWR) will instantly refer new task applicants to the Workforce Australia online work service. This omits job applicants living in Community Development Program (CDP) areas.
  
  Higher rate of JSP for 55 years and over
  
  Single customer aged 55 years and over who have been getting an earnings support payment or allowance for 9 or more continuous months may be entitled to a greater rate of payment. The system will instantly calculate this and use the suitable rate for eligible consumers.
  
  Single Touch Payroll (STP)
  
  Pre-filled Single Touch Payroll (STP) information may present to clients throughout their online claim. Employer information, name and ABN, will exist to the customer if STP information is supplied to the Australian Taxation Office (ATO) within 8 weeks prior to claim.
  
  Customers will have the choice to verify the employer within the claim. If a customer confirms the company, once on payment, STP pre-filled income will be presented to the consumer when they report. If the client does not confirm the company, when on payment, the STP company may provide to the client again when they report.