This document describes how a person can declare JSP online, or with aid from a Service Officer using Assisted Customer Claim (ACC).

JSP eligibility and when to declare

Customers should declare as quickly as possible online by means of the Services Australia website.

To get approved for JSP an individual should:

- be of qualifying age for JSP

• satisfy Australian house requirements for JSP
• be unemployed, and
• searching for work and happy to participate in activities that increase their opportunities of discovering a job, or
• not able to work, study or look for work due to medical condition, health problem or injury, or
• employed or studying full time and are unable to carry out these due to a medical condition, illness or injury and work or job study to return to
  
  If the consumer has actually shown they are not able to work due to a short-lived incapacity, see Customers claiming JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).
  
  Disability Support Payment (DSP) sus/can RTW customers claiming JSP
  
  A DSP client whose payments have been suspended/ cancelled return to work (RTW) can declare an alternate payment when:
  
  - they are still working 30 or more hours weekly, and
• their earnings falls below the JSP earnings test cut-off
  
  For example, a self-employed DSP consumer is still working 30 hours per week, however their earnings has reduced. See Rates and Thresholds.
  
  In all cases, inspect if the client is eligible to have their DSP renewed before looking at another payment. See Commencing or going back to work or self-employment Disability Support Pension (DSP).
  
  Early claims for JSP
  
  Customers can lodge an early claim for JSP as much as 13 weeks before the very first day of eligibility. On the day they become qualified they need to offer their savings account balances, evidence of earnings and employment separation information.
  
  Customers can start an early claim online. They will have the ability to finish Your individual information, Your situations and Your monetary details.
  
  If making an early claim after a break in payment of 39 weeks or less, the customer will have less questions to address in the online claim.
  
  Customers can not complete Review and Confirm, Next steps or send the claim online until within 2 week of being eligible for JSP. They will get a pointer notification 2 week before the eligibility date.
  
  An apprehended individual might lodge a claim approximately 3 weeks before release from prison. These claims are not considered early claims as the customer is certified but not payable when they claim.
  
  Customers moving from a present income assistance payment can lodge an early claim as much as 28 days before the date of certification.
  
  Online claims
  
  Customers need to produce a myGov account and link their Centrelink online account to it.
  
  Once the client has connected their Centrelink online account to myGov, to start an online claim for JSP they need to:
  
  - sign in to myGov and gain access to their connected Centrelink online account
• guarantee their individual details are correct. From the menu, choose the My details > Personal and contact details > My profile to make updates
• from the menu, choose Payments and claims > Claims > Make a claim. To learn more, see Claiming JSP online table in the Self-managed tab
  
  Customers claiming or transferring to JSP will see a decreased concern set as part of their online claim if they are:
  
  - presently in receipt of an earnings assistance payment, or
• have cancelled from payment in the last 52 weeks
  
  Streamlined claims
  
  In some cases, a job exists to the customer on their Centrelink online account homepage up to 28 days prior to losing qualification for their current payment.
  
  The job will enable the client to undertake a streamlined claim procedure to send a claim for JSP.
  
  See Transfer to JobSeeker Payment (JSP) from another payment.
  
  Assisted Customer Claims (ACC)
  
  ACC can be used for consumers considered unable or inappropriate to complete an online claim or candidates. ACC must also be used in instances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, by means of uploaded documents, post or fax. See Claim lodgement of Centrelink Claims.
  
  ' Channel Hopping' within ACC implies:
  
  - the client can start a claim online and a Service Officer can take it over, or
• a Service Officer can assist a customer begin a claim which can then be completed by the consumer in their Centrelink online account
  
  Remote clients
  
  If the client lives in a remote location and typically uses an agent, Remote Service Centre, or phone to do business and is not able or inappropriate to finish an online claim, job the consumer should be transferred to the Remote Claims Processing (RCP) to begin their ACC.
  
  The Remote Claims Processing (RCP) group supplies specialised remote service for recognized remote customers.
  
  The client must have:
  
  - the remote sign revealing on the Customer Overview, or
• a residential address in a remote area
  
  To inspect the address remains in a remote area:
  
  - search the town name in Office Locator
• view the Towns Result List
• see the Remoteness column
  
  Customers with nominee arrangements
  
  Correspondence candidates can submit an online claim for JSP on behalf of their principal.
  
  If a correspondence nominee contacts to claim JSP on behalf of their principal, offer an online claim first. If they decrease the online claim offer, job a Service Officer must run Assisted Customer Claim (ACC) with the candidate.
  
  If a nominee is claiming on behalf of a person, encourage the candidate to assist the individual claim JSP utilizing the individual's Centrelink online account. If the candidate is unable or unwilling to do so, a Service Officer is to run ACC with the candidate.
  
  Claim submission exceptions
  
  In some circumstances, it might not be reasonable for a customer to complete all Required jobs prior to sending their claim. These include exceptions when certain vulnerabilities exist, see Circumstances Change Monitor (CCM).
  
  Transferring to an Area of Lower Employment Prospects (MALEP)
  
  Do not carry out any MALEP assessments. The Department of Social Services (DSS) have actually stopped briefly all Relocating to a Location of Lower Employment Prospects (MALEP) assessments.
  
  If the customer has actually moved address within the previous 26 weeks, Services Australia must figure out if they have minimized their work potential customers by relocating to a new area.
  
  If this is the case, the Service Officer need to investigate a possible MALEP work related exemption duration.
  
  Unemployed due to a voluntary act or misconduct
  
  If the customer has willingly left work or been dismissed due to misbehavior in the 12 weeks prior to claiming, a joblessness failure or a Joblessness Non-Payment Period (UNPP) might have happened.
  
  Do not create action till the Employment Separation Certificate (SU1) (or comparable) and/or supporting proof is gotten to determine a non-compliance occasion has occurred.
  
  See Unemployment due to a voluntary act or misconduct.
  
  RapidConnect
  
  Most task seekers are subject to RapidConnect and are advised of their requirements or an exemption to RapidConnect during their Participation Interview at the Jobseeker Online Claim Appointment.
  
  Job applicants who are qualified for a referral to a Workforce Australia or other professional supplier, will have a preliminary visit reserved throughout the Participation Interview. Attending this very first provider visit is referred to as the job candidate's RapidConnect requirement.
  
  In many cases, conference RapidConnect requirements will figure out the start date of the task hunter's income support payment. Note: this is subject to task applicants fulfilling any waiting durations and qualification requirements.
  
  Mutual obligation requirements
  
  The Department of Employment and Workplace Relations (DEWR) will automatically refer brand-new task candidates to the Workforce Australia online work service. This excludes task applicants living in Community Development Program (CDP) areas.
  
  Higher rate of JSP for 55 years and over
  
  Single consumer aged 55 years and over who have been receiving an income assistance payment or allowance for 9 or more constant months might be entitled to a greater rate of payment. The system will instantly compute this and apply the appropriate rate for qualified consumers.
  
  Single Touch Payroll (STP)
  
  Pre-filled Single Touch Payroll (STP) information might provide to clients during their online claim. Employer details, name and ABN, will be provided to the customer if STP data is supplied to the Australian Taxation Office (ATO) within 8 weeks prior to claim.
  
  Customers will have the choice to validate the employer within the claim. If a consumer confirms the employer, when on payment, STP pre-filled earnings will be provided to the consumer when they report. If the client does not validate the employer, as soon as on payment, the STP company might present to the customer again when they report.