I would say first things first is figure out if any of troubleshooting Outlook startup issues these actually resolves her issue, and then (if so) document it on a quick 1-pager that she can follow if/when you’re not available. When the scan is done and errors have been fixed, run scanpst.exe again until no errors are found anymore. If after scanning the file more than 3 or 4 times errors are still found, you might want to copy over your data in a new pst-file. We have tried all things mentioned above (except reconnecting the MS account), but the only solution so far is deleting the users profile. If I run an online repair and reboot her PC it will usually work for a day or two. Kinda at a loss at this point, I am thinking about wiping the PC and starting again.

If you need to have this updated, you will observe multiple glitches. These glitches can directly cause problems for services like Outlook on Mac. Microsoft includes a PST repair tool after you've installed Outlook.

Find solutions to common problems or get help from a support agent. Visit the small business help & learning page to learn how you can use Outlook and other Microsoft 365 apps and services in your small business. We love reading your suggestions on new features and feedback about how you use our products! To learn more about how to share your feedback, see How do I give feedback on Microsoft Office.

You can use the Inbox Repair tool (SCANPST.EXE) to diagnose and repair errors in your Outlook data file. The Inbox Repair tool checks the Outlook data files on your computer to see if they're in good shape. Even with big players like Gmail, Outlook is a favorite among Android users. The app integrates well with other cloud services, so storing files in other online storage apps like Dropbox is easy. Plus, you can safeguard your messages by toggling an App lock in your settings. Just note that if you are a frequent app user, you cannot import and export PST files inside the app.

While using it across your Mac, there might come a case where you have to repair Outlook for Mac. Rohan Wiese is a Technical Content Writer at Aryson Technologies, specializing in databases, e-mail recovery, and e-mail migration solutions. The first thing you should try is to fix the basic Outlook issues. For this, you have to start with repairing the Office installation itself. For instructions about how to unhide files and folders, see your operating system documentation. In this article, we shall focus on how you can get hold of this issue.

Rollout of the fix to all users will take few weeks, so, some users may see the fix applied by the end of September. If you can open the original Outlook Data File, you might be able to recover additional items. The Inbox Repair tool creates a backup file with the same name as the original, but with a .bak extension, and saves it in the troubleshooting Outlook startup issues same folder. There may be items in the backup file that you might be able to recover that the Inbox Repair tool couldn't. If you're using an Exchange email account, you can delete the offline Outlook Data File (.ost) and Outlook will recreate the offline Outlook Data File (.ost) the next time you open Outlook.

After finding the errors, their next task is to resolve them. For many types of email accounts, classic Outlook stores your messages in a Personal Folders File (.pst file). For more information, see Repair your Outlook personal folders file (.pst). If you are having sync issues, troubleshooting Outlook startup issues you can force a manual sync by selecting the Sync button via the View tab on the Ribbon.

If it can help in your case, you can purchase it to disable the trial limitations. VCF and EML files can also be imported into other mail troubleshooting Outlook startup issues clients and programs supporting these files. Recovery Toolbox for Outlook can repair corrupted PST files after the incorrect recovery of ScanPST.exe.

Repair a profile in OutlookIn Outlook, choose File.Choose Account Settings >Account Settings.On the Email tab, choose your account (profile), and then choose Repair. ...Follow the prompts in the wizard, and when you're done, restart Outlook.

Have also login in another computer with this account but there is also coming the dialog with the message. My question is, how can I see what document is Outlook referring to? In Outlook thru Office.com, the account has no issue.

Make sure you close Outlook before you start Recovery Toolbox for Outlook. Try to download the newer version of our software and install it. Our software can recover data only from an existing file. You can try to restore your file with some unerasing software and then recover it with Recovery Toolbox for Outlook.

It seems like something went wrong on Microsoft update and they might recall it or fix it, so we might need to wait untill that. We have multiple tools to help you automatically troubleshooting Outlook startup issues diagnose an issue, troubleshoot, and fix problems with Outlook. If you can't open Outlook, or Outlook disappears or crashes, one of your add-ins may be to blame or you may need to update Outlook. The navigation pane is the leftmost pane in Outlook where you'll find your folder list and the icons to move between Mail, Calendar, People, and Tasks.