This file describes how a person can claim JSP online, or with aid from a Service Officer Customer Claim (ACC).

JSP eligibility and when to declare

Customers should claim as quickly as possible online through the Services Australia website.

To qualify for JSP a person need to:

- be of qualifying age for JSP

• fulfill Australian residence requirements for JSP
• be out of work, and
• trying to find work and ready to take part in activities that increase their chances of finding a task, or
• not able to work, study or search for work due to medical condition, health problem or injury, or
• utilized or studying complete time and are not able to undertake these due to a medical condition, illness or injury and have a task or study to return to
  
  If the client has actually shown they are not able to work due to a short-lived incapacity, see Customers claiming JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).
  
  Disability Support Payment (DSP) sus/can RTW consumers claiming JSP
  
  A DSP consumer whose payments have actually been suspended/ cancelled return to work (RTW) can declare an alternate payment when:
  
  - they are still working 30 or more hours weekly, and
• their earnings falls listed below the JSP earnings test cut-off
  
  For instance, a self-employed DSP customer is still working 30 hours each week, however their earnings has actually minimized. See Rates and Thresholds.
  
  In all cases, check if the customer is qualified to have their DSP renewed before taking a look at another payment. See Commencing or going back to work or self-employment Disability Support Pension (DSP).
  
  Early claims for JSP
  
  Customers can lodge an early claim for JSP approximately 13 weeks before the first day of eligibility. On the day they become qualified they must offer their savings account balances, proof of income and employment separation information.
  
  Customers can start an early claim online. They will have the ability to finish Your personal information, Your scenarios and Your monetary details.
  
  If making an early claim after a break in payment of 39 weeks or less, the client will have fewer concerns to respond to in the online claim.
  
  Customers can not finish Review and Confirm, Next actions or submit the claim online up until within 2 week of being qualified for JSP. They will get a reminder alert 14 days before the eligibility date.
  
  An apprehended individual might lodge a claim approximately 3 weeks before release from prison. These claims are ruled out early claims as the customer is qualified but not payable when they claim.
  
  Customers moving from an existing income assistance payment can lodge an early claim as much as 28 days before the date of certification.
  
  Online claims
  
  Customers should create a myGov account and connect their Centrelink online account to it.
  
  Once the customer has actually connected their Centrelink online account to myGov, to start an online claim for JSP they should:
  
  - indication in to myGov and access their linked Centrelink online account
• guarantee their individual information are proper. From the menu, select the My information > Personal and contact details > My profile to make updates
• from the menu, select Payments and claims > Claims > Make a claim. To learn more, see Claiming JSP online table in the Self-managed tab
  
  Customers declaring or moving to JSP will see a lowered concern set as part of their online claim if they are:
  
  - presently in receipt of an earnings assistance payment, or
• have actually cancelled from payment in the last 52 weeks
  
  Streamlined claims
  
  Sometimes, a job exists to the consumer on their Centrelink online account homepage as much as 28 days prior to losing credentials for their existing payment.
  
  The task will allow the consumer to carry out a structured claim procedure to send a claim for JSP.
  
  See Transfer to JobSeeker Payment (JSP) from another payment.
  
  Assisted Customer Claims (ACC)
  
  ACC can be utilized for clients deemed unable or inappropriate to finish an online claim or candidates. ACC needs to also be used in circumstances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, via uploaded documents, post or fax. See Claim lodgement of Centrelink Claims.
  
  ' Channel Hopping' within ACC indicates:
  
  - the client can start a claim online and a Service Officer can take it over, or
• a Service Officer can assist a customer start a claim which can then be finished by the consumer in their Centrelink online account
  
  Remote clients
  
  If the client lives in a remote area and usually uses an agent, Remote Service Centre, or phone to do service and is not able or inappropriate to finish an online claim, the customer must be moved to the Remote Claims Processing (RCP) to begin their ACC.
  
  The Remote Claims Processing (RCP) group supplies specialised remote service for determined remote clients.
  
  The consumer should have:
  
  - the remote sign showing on the Customer Overview, or
• a property address in a remote location
  
  To check the address is in a remote area:
  
  - search the town name in Office Locator
• view the Towns Result List
• view the Remoteness column
  
  Customers with nominee plans
  
  Correspondence candidates can send an online claim for JSP on behalf of their principal.
  
  If a correspondence nominee contacts to declare JSP on behalf of their principal, offer an online claim initially. If they decrease the online claim offer, a Service Officer should run Assisted Customer Claim (ACC) with the nominee.
  
  If a candidate is claiming on behalf of an individual, encourage the candidate to assist the individual claim JSP utilizing the person's Centrelink online account. If the candidate is not able or reluctant to do so, a Service Officer is to run ACC with the nominee.
  
  Claim submission exceptions
  
  In some circumstances, it may not be reasonable for a customer to finish all Required tasks prior to submitting their claim. These consist of exceptions when specific vulnerabilities exist, see Circumstances Change Monitor (CCM).
  
  Transferring to a Location of Lower Employment Prospects (MALEP)
  
  Do not undertake any MALEP evaluations. The Department of Social Services (DSS) have paused all Moving to a Location of Lower Employment Prospects (MALEP) evaluations.
  
  If the consumer has actually moved address within the previous 26 weeks, Services Australia must identify if they have actually minimized their employment prospects by moving to a brand-new area.
  
  If this is the case, the Service Officer must investigate a possible MALEP work related exemption duration.
  
  Unemployed due to a voluntary act or misconduct
  
  If the client has willingly left work or been dismissed due to misconduct in the 12 weeks prior to declaring, an unemployment failure or an Unemployment Non-Payment Period (UNPP) might have happened.
  
  Do not generate compliance action up until the Employment Separation Certificate (SU1) (or comparable) and/or supporting evidence is gotten to recognize a non-compliance event has actually taken place.
  
  See Unemployment due to a voluntary act or misbehavior.
  
  RapidConnect
  
  Most task seekers undergo RapidConnect and are advised of their requirements or job an exemption to RapidConnect throughout their Participation Interview at the Jobseeker Online Claim Appointment.
  
  Job seekers who are qualified for a recommendation to a Workforce Australia or other specialist company, will have an initial consultation booked throughout the Participation Interview. Attending this first supplier consultation is called the task applicant's RapidConnect requirement.
  
  For the most part, meeting RapidConnect requirements will identify the start date of the task candidate's earnings support payment. Note: this undergoes job seekers fulfilling any waiting periods and credentials requirements.
  
  Mutual obligation requirements
  
  The Department of Employment and Workplace Relations (DEWR) will instantly refer brand-new task seekers to the Workforce Australia online work service. This leaves out job candidates residing in Community Development Program (CDP) regions.
  
  Higher rate of JSP for 55 years and over
  
  Single consumer aged 55 years and over who have been getting an earnings support payment or allowance for 9 or more constant months may be entitled to a greater rate of payment. The system will instantly determine this and apply the suitable rate for qualified customers.
  
  Single Touch Payroll (STP)
  
  Pre-filled Single Touch Payroll (STP) data might provide to clients during their online claim. Employer information, name and ABN, will be provided to the customer if STP information is offered to the Australian Taxation Office (ATO) within 8 weeks prior to claim.
  
  Customers will have the choice to verify the company within the claim. If a consumer validates the company, as soon as on payment, STP pre-filled income will exist to the consumer when they report. If the consumer does not validate the company, once on payment, the STP company may present to the customer again when they report.