We'll direct you through the claim process.

This guide will ask you a question and based upon your answer show you another question or outcome.

Before you begin, examine if you're qualified for JobSeeker Payment.

2: Do you have a JobSeeker Payment claim in progress?

3: You can track your claim for job JobSeeker Payment

You may need to provide supporting files to progress your claim.

We'll let you understand the result of your claim. We'll send out a message to your myGov Inbox.

If you don't get electronic letters, we'll send you a letter in the mail.

If you believe we've slipped up you can ask us to review our decision.

We can assist if you remain in financial difficulty or require unique help while we process your claim.

4: Are you claiming JobSeeker Payment on your own?

5: Do you have a Nominee plan in location?

To claim on somebody else's behalf you must be authorised.

The person you're claiming for should choose you to be their Centrelink Correspondence Nominee.

6: Adding a Candidate plan

You need to have a plan in place to claim on somebody else's behalf.

The person you're claiming for will require to begin the procedure. Check out how to add a Nominee plan utilizing your online account.

7: Do you wish to declare online?

The easiest method is to declare online.

8: job You can claim over the phone

If you can't claim online, call us on the Centrelink Employment Services line.

You don't require to go to a service centre to make a claim. If you're feeling unhealthy, or require to isolate yourself at home, please don't visit our service centres.

9: Do you have a myGov account?

10: Do you have a Centrelink Customer Reference Number (CRN)?

11: Create a myGov account and link Centrelink to declare

To claim a payment you require a myGov account linked to Centrelink. If you do not have a myGov account, it's simple to create one.

To connect Centrelink you'll need your Centrelink Customer Reference Number (CRN).

Go to myGov

12: Link Centrelink with your CRN and make your claim

To claim a payment you need Centrelink linked to your myGov account. If you have a CRN you can connect Centrelink to your myGov account.

Follow these actions to connect to Centrelink and make a claim.

1. In myGov, choose View and link services.

1. Under Link a service find Centrelink and choose Link.
2. Select I have a CRN and follow the triggers to connect Centrelink to your myGov account.
3. Select Centrelink from your linked services.
4. Select Make a claim or view claim status, then Make a claim.
5. Under Job Seekers choose Get going.
6. Select Request JobSeeker Payment then follow the prompts to complete your claim.
   
   13: Create a and show who you are to connect to Centrelink
   
   To claim a payment you need a Centrelink online account linked to myGov. If you don't have a myGov account, it's simple to create one.
   
   Follow these actions.
   
   1. Go to myGov and select Create an account.
7. Read the Terms of use. If you accept the terms, choose I agree.
8. Enter your email address, then confirm this address utilizing a code we email to you. Your myGov account must utilize an unique e-mail address. You can't use the exact same e-mail for another myGov account.
9. Enter your mobile number, if you have one. If you go into a number you'll get a code sent to it each time you check in to your myGov account.
10. Create a password and 3 secret concerns and get in answers.
11. You have actually developed your myGov account, select Continue to myGov.
    
    After you prove who you are through myGov by going into some details about you, you'll get a CRN. We'll inspect if you already have a CRN or create one and link Centrelink to your myGov account.
    
    14: Prove who you are to link Centrelink
    
    1. In myGov, choose Continue from the Government support for Coronavirus alert.
12. Select I need a CRN.
13. Follow the prompts to enter your identity information.
14. Enter information from your Medicare card.
15. Enter some personal information and we'll check them against our records.
16. We'll connect Centrelink to your myGov account and you'll then have a Centrelink online account.
17. You'll need identity information from among these files: - present Australian passport
18. Australian birth certificate
19. Australian citizenship certificate
20. Australian visa.
    
    You'll likewise need identity details from among these files:
    
    - Australian driver licence
21. ImmiCard released by the Department of Home Affairs
22. Australian Citizenship by Descent Certificate.
    
    You can now start your claim for a payment. Before you can submit your claim, you'll require to check out a service centre to complete our identity requirements. You'll need to offer us an acceptable image identity file along with any other documents we might request.
    
    If you can't prove who you are online to get a CRN, call us on the Centrelink Employment Services Line.
    
    15: How to claim after you develop your myGov account and link to Centrelink
    
    16: job Is your myGov account linked to Centrelink?
    
    You require to link your myGov account to Centrelink to make your claim.
    
    17: Do you have a Centrelink Customer Reference Number (CRN)?
    
    If you do not have one or can't remember your Centrelink Customer Reference Number (CRN), select No.
    
    18: Check in to myGov and prove who you are to link Centrelink
    
    To claim a payment online, you'll require to do both the following:
    
    - link your Centrelink online account to myGov
23. show your identity to Centrelink.
    
    You can do both of these with a strong Digital Identity.
    
    myGovID is presently the only Digital Identity supplier that offers the strong level Digital Identity required for Centrelink.
    
    Download and utilize the myGovID app to get a strong level Digital Identity. You'll require to enter your personal information, details from your identity documents and confirm your image.
    
    Discover how to set up the myGovID app on the myGovID site.
    
    Once you have a strong level Digital Identity, follow these actions to connect Centrelink and prove your identity.
    
    1. Sign in to myGov.
24. Select View and link services, then choose Centrelink.
25. Give your authorization to share your information with Centrelink.
26. Select No to Do you have or understand your CRN?
27. Select Start in the Digital Identity (Recommended) box.
28. Connect your Digital Identity to myGov.
29. Enter other information about you.
    
    If you can't show your identity online, call us on the Centrelink Employment Services line.
    
    19: How to declare after connecting Centrelink to your myGov
    
    Once your Centrelink online account is linked to myGov, job you can apply online.
    
    1. Sign in to myGov.
30. Select Make a claim or view claim status, then Make a claim.
31. Under Job Seekers choose Start.
32. Select Get JobSeeker Payment then follow the triggers to complete your claim.
    
    20: Sign in to myGov and make a claim in Centrelink
    
    If your Centrelink online account is linked to myGov, you can apply online.
    
    To do this:
    
    1. Check in to myGov.
33. Select Make a claim or view declare status, then Make a claim.
34. Under Job Seekers select Begin.
35. Select Look For JobSeeker Payment and follow the triggers to complete your claim.
    
    We'll inform you if you require to do anything else to finish your claim. We may ask you submit supporting documents to submit your claim.
    
    You can finish these actions up to 13 weeks before your scenarios change. You can then send your claim 2 week before your scenarios change. We'll call you to advise you to do this.
    
    21: Check in to myGov and link to Centrelink with your CRN to claim
    
    To declare a payment you require a Centrelink online account connected to myGov. When you have a CRN we can develop a Centrelink online represent you and link it to your myGov.
    
    Follow these steps:
    
    1. Check in to myGov.
36. Select View and link services, then choose Centrelink.
37. Select I have a CRN and follow the triggers to connect Centrelink to your myGov account.
38. Select Centrelink from your connected services.
39. Select Make a claim or view claim status, then Make a claim.
40. Under Job Seekers choose Start.
41. Select Look For JobSeeker Payment and follow the prompts to finish your claim.
    
    We'll inform you if you require to do anything else to finish your claim. We may ask you for supporting documents to submit your claim.
    
    22: After you declare by phone
    
    We'll contact you if we need more details.
    
    We'll send you a letter to let you understand your claim result. If your claim is effective, we'll let you understand:
    
    - when you'll get your very first payment
42. just how much you'll get.
    
    23: After you declare online
    
    After you submit your claim online, you'll get a receipt telling you:
    
    - the ID variety of your claim
43. the date we estimate your claim will be total.
    
    If your Centrelink online account is linked to myGov, indication in now to track your claim online.
    
    Check in to myGov
    
    You can also utilize the Express Plus Centrelink mobile app.
    
    If you do not agree with our decision call us on the Centrelink Employment Services line. If you still do not concur, you can ask us to examine our choice.
    
    To do your company with us, produce a myGov account and link it to Centrelink.
    
    You require to prove your identity before you declare a payment or service.
    
    When you claim a payment or service, we'll ask you for some files to support your claim.
    
    If you or your partner quit working, or job modification from full-time to casual work we'll need an Employment Separation Certificate from you in some circumstances.
    
    You can ask somebody to act for you with Medicare, Centrelink, aged care or Child Support. You can authorise them to talk to us, update your information and get payments for you.