This document discusses how an individual can claim JSP online, or with help from a Service Officer using Assisted Customer Claim (ACC).

JSP eligibility and when to claim

Customers should declare as soon as possible online via the Services Australia website.

To certify for JSP a person should:

- be of qualifying age for JSP

• fulfill Australian house requirements for JSP
• be out of work, and
• looking for work and going to participate in activities that increase their possibilities of discovering a job, or
• not able to work, study or look for work due to medical condition, illness or injury, or
• used or studying full-time and wiki.lafabriquedelalogistique.fr are unable to carry out these due to a condition, health problem or injury and have a job or research study to go back to
  
  If the customer has actually suggested they are not able to work due to a momentary incapacity, see Customers declaring JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).
  
  Disability Support Payment (DSP) sus/can RTW customers declaring JSP
  
  A DSP client whose payments have been suspended/ cancelled return to work (RTW) can claim an alternate payment when:
  
  - they are still working 30 or more hours each week, fillboards.com and
• their earnings falls below the JSP earnings test cut-off
  
  For instance, a self-employed DSP customer is still working 30 hours weekly, however their income has minimized. See Rates and Thresholds.
  
  In all cases, examine if the customer is qualified to have their DSP restored before looking at another payment. See Commencing or returning to work or self-employment Disability Support Pension (DSP).
  
  Early declares for JSP
  
  Customers can lodge an early claim for JSP approximately 13 weeks before the very first day of eligibility. On the day they become certified they should offer their bank account balances, proof of income and employment separation information.
  
  Customers can begin an early claim online. They will be able to complete Your individual information, Your situations and Your financial information.
  
  If making an early claim after a break in payment of 39 weeks or less, the client will have fewer concerns to answer in the online claim.
  
  Customers can not complete Review and Confirm, Next steps or submit the claim online up until within 14 days of being eligible for JSP. They will get a pointer notification 14 days before the eligibility date.
  
  An apprehended individual may lodge a claim approximately 3 weeks before release from jail. These claims are not thought about early claims as the client is certified however not payable when they declare.
  
  Customers transferring from a present earnings support payment can lodge an early claim as much as 28 days before the date of credentials.
  
  Online claims
  
  Customers must develop a myGov account and link their Centrelink online account to it.
  
  Once the client has linked their Centrelink online account to myGov, to start an online claim for JSP they must:
  
  - indication in to myGov and access their connected Centrelink online account
• ensure their personal details are appropriate. From the menu, pick the My details > Personal and contact details > My profile to make updates
• from the menu, choose Payments and claims > Claims > Make a claim. To learn more, see Claiming JSP online table in the Self-managed tab
  
  Customers declaring or moving to JSP will see a lowered question set as part of their online claim if they are:
  
  - currently in receipt of an earnings support payment, or
• have cancelled from payment in the last 52 weeks
  
  Streamlined claims
  
  In some cases, a job exists to the consumer on their Centrelink online account homepage up to 28 days prior to losing qualification for their present payment.
  
  The task will enable the client to undertake a structured claim process to submit a claim for JSP.
  
  See Transfer to JobSeeker Payment (JSP) from another payment.
  
  Assisted Customer Claims (ACC)
  
  ACC can be utilized for customers considered unable or inappropriate to finish an online claim or nominees. ACC should also be used in instances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, through uploaded files, post or fax. See Claim lodgement of Centrelink Claims.
  
  ' Channel Hopping' within ACC suggests:
  
  - the customer can start a claim online and a Service Officer can take it over, or
• a Service Officer can help a client start a claim which can then be completed by the customer in their Centrelink online account
  
  Remote customers
  
  If the consumer lives in a remote location and usually utilizes an agent, Remote Service Centre, or phone to do organization and is not able or inappropriate to complete an online claim, the customer needs to be transferred to the Remote Claims Processing (RCP) to start their ACC.
  
  The Remote Claims Processing (RCP) team offers specialised remote service for recognized remote consumers.
  
  The consumer should have:
  
  - the remote sign revealing on the Customer Overview, or
• a property address in a remote location
  
  To examine the address is in a remote area:
  
  - search the town name in Office Locator
• see the Towns Result List
• see the Remoteness column
  
  Customers with nominee arrangements
  
  Correspondence nominees can send an online claim for JSP on behalf of their principal.
  
  If a correspondence nominee contacts to claim JSP on behalf of their principal, provide an online claim initially. If they decline the online claim deal, a Service Officer should run Assisted Customer Claim (ACC) with the candidate.
  
  If a candidate is declaring on behalf of an individual, encourage the nominee to assist the person claim JSP using the person's Centrelink online account. If the candidate is not able or reluctant to do so, a Service Officer is to run ACC with the candidate.
  
  Claim submission exceptions
  
  In some situations, it may not be affordable for a client to finish all Required jobs prior to submitting their claim. These consist of exceptions when certain vulnerabilities exist, see Circumstances Change Monitor (CCM).
  
  Transferring to an Area of Lower Employment Prospects (MALEP)
  
  Do not undertake any MALEP evaluations. The Department of Social Services (DSS) have actually stopped briefly all Moving to a Location of Lower Employment Prospects (MALEP) evaluations.
  
  If the client has actually moved address within the previous 26 weeks, Services Australia must determine if they have decreased their work potential customers by transferring to a brand-new place.
  
  If this is the case, the Service Officer need to examine a possible MALEP employment related exclusion duration.
  
  Unemployed due to a voluntary act or misbehavior
  
  If the consumer has voluntarily left work or been dismissed due to misbehavior in the 12 weeks prior to declaring, a joblessness failure or an Unemployment Non-Payment Period (UNPP) may have taken place.
  
  Do not produce compliance action until the Employment Separation Certificate (SU1) (or equivalent) and/or supporting evidence is received to determine a non-compliance occasion has actually taken place.
  
  See Unemployment due to a voluntary act or misbehavior.
  
  RapidConnect
  
  Most job hunters go through RapidConnect and are advised of their requirements or an exemption to RapidConnect throughout their Participation Interview at the Jobseeker Online Claim Appointment.
  
  Job candidates who are qualified for a referral to a Labor force Australia or ura.cc other professional supplier, will have an initial visit reserved throughout the Participation Interview. Attending this first supplier visit is referred to as the task applicant's RapidConnect requirement.
  
  For the most part, meeting RapidConnect requirements will determine the start date of the job hunter's earnings assistance payment. Note: this undergoes task hunters meeting any waiting periods and qualification requirements.
  
  Mutual obligation requirements
  
  The Department of Employment and Workplace Relations (DEWR) will immediately refer brand-new job seekers to the Workforce Australia online employment service. This leaves out job applicants living in Community Development Program (CDP) areas.
  
  Higher rate of JSP for 55 years and over
  
  Single consumer aged 55 years and over who have been getting an earnings assistance payment or allowance for 9 or more constant months may be entitled to a greater rate of payment. The system will immediately compute this and use the suitable rate for qualified clients.
  
  Single Touch Payroll (STP)
  
  Pre-filled Single Touch Payroll (STP) data may present to consumers throughout their online claim. Employer details, name and ABN, will be presented to the customer if STP data is provided to the Australian Taxation Office (ATO) within 8 weeks prior to claim.
  
  Customers will have the option to confirm the employer within the claim. If a consumer verifies the employer, as soon as on payment, STP pre-filled earnings will exist to the customer when they report. If the consumer does not verify the employer, when on payment, the STP employer might provide to the client once again when they report.